Policies

We want your session to be as relaxing as possible. To ensure your utmost satisfaction we have designed ways to make your visit run smoothly. Please take a moment to familiarize yourself with our company policies and procedures listed below.

Thank you.

 

~ Please arrive 10 minutes before your appointment so you can check in and have a moment to speak to your skin care specialist. 

~ Sessions begin and end at scheduled times. Sessions begun late due to the client  arriving late end at the appointed time and are charged full price.                                          . 

~ First-time clients please arrive 15 minutes before your appointment time so you can fill out an intake form, discuss your session and to answer any questions you may have.

~ When purchasing a series of treatments at a discounted rate, payment is made at the beginning of the series. Unfortunately, there are no refunds for a portion of unused services.                     

~ We gladly accept all Visa & MasterCard, checks and cash.

~ Our skin care specialists stay current with information and techniques by reading, receiving regular session (of the same services we provide) and taking at least one workshop a year. 

~ There is a $25 charge for returned checks.                                    

~ Products are non refundable.

~ Privacy and confidentiality are maintained at all times.

We reserve the right to refuse service to anyone at any time for any reason.

Cancellation Policies

We understand that there may be times that you may have to cancel or reschedule your appointment. 

~ Please give 24-hour notice or you are charged for the appointment unless it can be filled. Emergency cancellations are determined at the practitioner's discretion.

 ~ In the event you become sick, please call to reschedule your appointment .We want to ensure that your session is an enjoyable experience.

 ~ There may be times that you arrive late for your appointment, however you are still responsible to pay the full amount and will receive the remaining time of your treatment. If in the event you do not arrive for your appointment at all, your appointment will be charged the full amount. If you made an appointment with a Gift Certificate and do not show up for your appointment, that Gift Certificate will be forfeited. 

This is standard office policy and we cannot allow exceptions. Thank you for understanding.